Refund policy

Return & Refund Policy

Last updated: October 8, 2026

This policy applies to all orders placed with Astral Society One ("we", "us"). It does not limit any rights you may have under the consumer protection laws that apply where you live.

30 days to return

You can return any product within 30 days of delivery for any reason.

  • Sealed products (booster packs, boxes, Elite Trainer Boxes, collections, decks, tins and similar) must be returned unopened, with the factory seal and shrink wrap intact. Sealed trading card products lose their value once opened, so an opened product may receive a reduced refund, or none.
  • Graded cards must be returned in the same slab and condition, with the label and slab undamaged.
  • Accessories must be unused and in their original packaging.

Damaged, defective or incorrect items

If an item arrives damaged, defective or is not what you ordered, email us with your order number and clear photos of the item and the packaging. Please contact us within 7 days of delivery so we can resolve it quickly. We will offer a replacement or a full refund, and we cover the return shipping.

Pre-orders

You can cancel a pre-order for a full refund at any time before it is dispatched.

How to start a return

  1. Email support@astralsocietymarket.com with your order number and the item(s) you want to return.
  2. We will reply with the return address and instructions. Please do not send items back without contacting us first, so we can match the parcel to your order.
  3. Pack the item securely and use a tracked shipping service. The product must reach us in the same condition it was delivered.

Return shipping

  • Change of mind: return shipping is paid by the customer.
  • Damaged, defective or incorrect items: we cover the return shipping.

Refunds

  • Approved refunds are issued to your original payment method within 14 days of us receiving the returned item.
  • Shipping is free, so there is no shipping charge to refund.
  • Your bank or card provider may take a few additional business days to show the refund.
  • We do not charge restocking fees.

Free gifts

If your order included free gifts and you return the products that qualified for them, please include the gifts in the return, unopened.

Items that cannot be returned

  • Gift cards.
  • Products damaged after delivery through misuse (this does not apply to defective items).

Contact

Astral Society One
Email: support@astralsocietymarket.com
Phone: +1 251-901-3651
8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States.