Shipping Policy

Shipping Policy

Last updated: 7 October 2026

Free UK delivery on every order

Shipping is free on every order and every product at Astral Society — there is no minimum spend and no shipping charge is added at checkout.

We currently deliver to addresses in the United Kingdom.

Processing and delivery times

  • Processing: in-stock orders are prepared and dispatched within 1–2 business days.
  • Delivery: once dispatched, delivery usually takes 3–5 business days.
  • Business days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend are processed on the next business day.

These times are estimates, not guarantees. Carrier delays can occasionally happen, especially around new releases and the holiday season.

Pre-orders

Pre-order products are clearly marked, and each product page shows its ship date. Your pre-order is dispatched on that date. If your order contains both pre-order and in-stock items, we may wait and send everything together unless you ask us to split it — just email us.

Tracking your order

When your order is dispatched you will receive an email with your tracking number and the carrier's name. You can follow your parcel on our Track your order page.

Packaging

Sealed products are packed in protective packaging to help prevent dents, bends and corner damage in transit. Graded slabs are sleeved and padded.

Delivery problems

  • Delayed parcel: if your tracking has not updated for several days, or your order has not arrived within the estimated time, email us and we will open an investigation with the carrier.
  • Lost parcel: if the carrier confirms a parcel is lost, we will send a replacement or give you a full refund.
  • Damaged or missing items: please contact us within 7 days of delivery with your order number and photos of the item and the packaging, so we can sort it out quickly. This does not limit your statutory rights.
  • Wrong address: contact us as soon as possible. We can update the address if the order has not been dispatched yet.

Cancelling an order

You can cancel an order free of charge at any time before it is dispatched — email finfrock111@gmail.com with your order number. Once dispatched, you can still return it under our Return & Refund Policy.

Contact

Email: finfrock111@gmail.com
Contact form: ygvbwa-10.myshopify.com/pages/contact
Customer service: Monday to Friday, 9:00–17:00 (UK time)